Tracking Your Order
Once you have completed your order online, a tracking number will be emailed to you as soon as your order has shipped. You can track your package online through the specific carrier’s website, so be sure to keep your tracking number in a safe place! Alternatively you can log into your account and view the tracking information under your order details.
Backorder and Out of Stock Items
If an item you ordered is currently on back order or has become out of stock, you will be notified via email with an estimated availability date. You then have the option of waiting for the item to become available, or cancelling it.
Our backorder program allows you to purchase items that are currently out of stock, but will be available again. This way, you get to be the first to reserve our best selling items by purchasing them in advance before they arrive. In order to get early access to backorder items and reserve them, we need to take payment for the item at the time the order is placed. This means that all backorder items in your shopping cart will be charged to your account once you checkout. Shipping and taxes will also be charged at this time, so you won’t have to pay any additional fees later on!
When Will I Receive My Backorder Items?
Whenever a backorder item is purchased, we will provide you with an estimated shipping date which takes into consideration the time it takes for the item to become available and shipped to us, as well as the time it will take for us to stock the items and process your order. Please be aware that backorder dates are estimates and are subject to change. We do our best to notify you about backorder items whenever an update is available. If your order consists of both in stock and backorder items, we will reserve these items for you and ship your order in full as soon as your backorder item(s) arrives. Depending on the length of the estimated arrival date on your backorder items, your in stock items may be shipped out to you first.
Cancelling Backorder Items
We know that patience is a virtue… and sometimes, you just change your mind! You can cancel your backorder at anytime, as long as it’s not a custom made or special order item. Simply send an email to firstname.lastname@example.org with your order number. Please note that sending in a request does not automatically cancel your order. You will receive a cancellation confirmation email once it has been processed.